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Customer Service

When our customers buy our carrying and shipping cases, they are actually buying engineered packaging solutions. Allcases will provide you with quick and informative answers for your shipping needs without forgetting that you have a budget with which to work. Our customer support group goes the extra mile to make sure that you get what you need and are totally satisfied with Allcases.

Shipping Policy

When we ship your order, it is tendered to a specific carrier (FedEx, UPS, truck, etc.) The driver will collect and sign our Bill of Lading (BOL) as proof products have been picked up in brand new condition.  The total number of packages is noted on the BOL.  The responsibility of the goods is now transferred to the carrier.

The specific carrier is responsible for the shipment until the customer accepts it at delivery.  Please look at the BOL carefully before signing it – check for number of items received.  If number of items received does not match number on BOL, please sign for shipment and note the correct number received.  Then contact Allcases. 


Visible loss or damage means that the loss or damage was apparent at the time of delivery. Noted means that a detailed description of the loss or damage was recorded on the delivery receipt at delivery. At delivery, you must

  • Check each handling unit for visible signs of damage.
  • Open any shipments that show signs of loss or damage while the driver is present.
  • Examine the contents with the driver.
  • Record an exact, detailed description of the results of the examination on both the carrier and your copies of the delivery receipt.
  • Do not refuse the shipment     

    Do not use general or generic terms (“box damaged,” etc.) in the description; they do not provide acceptable support for your claim. Record specific details (“switch box broken off,” “release handle broken,” “12-inch scratch on framework,” etc.).

  • Have the driver sign your copy of the delivery receipt.

Note: Courts have generally ruled that a consignee may not open the containers and examine the merchandise before giving a receipt to the carrier unless the containers indicate the probability of damage.

If you discover damage after delivery and the delivery receipt has a vague notation or no notation, you may find it more difficult to obtain prompt and satisfactory settlement of your claim.

At delivery, you must

  • Check the labels on all handling units to be certain they are yours.
  • Check for shortages as goods are being unloaded.
  • Count the handling units.

If possible, record when you receive a large number of items or the shipment comprises a number of different items.

Keep the shipment together until unloading is completed in case you need a recount.

If there is a shortage, describe it in exact terms on the BOL and your copies of the delivery receipt before signing for the shipment.

If you discover concealed loss or damage after you have given the carrier a clear delivery receipt, you must:

  • Notify the carrier immediately in writing. You can notify by telephone, but the telephone call must be followed up by written notification.
  • Keep the shipment (containers and contents) in the same condition that they were in when the damage was discovered.

In stock items of SKB products will receive free ground shipping in the contiguous (lower 48) United States. These items should arrive in 4-7 business days, depending on your location.

Certain In Stock and Special Order items, items Drop Shipped from the Vendor/ Manufacturer, or other items which are not in stock when your order is placed may be ineligible for Free Ground Shipping. Standard Delivery is not available to PO Boxes or APO/FPOs. Certain items are excluded from free ground shipping based on items characteristics such as weight or exterior dimensions.

Certain fees apply for shipments sent to military bases, colleges, churches, tradeshows or residential areas.

At time of order, shipment rates are estimates and subject to change on product ship date.

You may use a FedEx/ UPS or other freight carrier shipping account as your shipping option. By doing so, you may opt to:

  • Charge the carrier’s rates to your account.
  • Apply carrier’s insurance.
  • Pay all shipping charges to carrier.

Allcases does not ship its products international with the exception of Canada. 

Shipment schedules are approximates only and are as accurate as present conditions permit. Allcases assumes no responsibility or liability for failure or delay in making delivery when such failure is due to any cause beyond its control and without its fault and negligence. Delivery to a common carrier shall constitute delivery to buyer and all risk of loss or damage in transit shall be borne by the buyer. If, because of the buyer’s inability to take delivery, the seller may have them stored for the buyer at the buyer’s expense, risk and account and for all other purposes, they shall be considered shipped.

Some cases can be returned for a re-stocking fee of 35% depending upon the type of case, for a period of 15 days after the original invoice date. All Bel-Air, General Dynamics, Rampart Fabricated shipping cases and Pelican-Hardigg cases are non-returnable regardless of “Stock” or special order. Stock cases are off the shelf cases that have no custom foam or options. Cases must be returned in their original packaging and be in their original resalable condition. The customer is responsible for the original outgoing freight and return freight charges unless covered under warranty. 

Custom made cases or cases with custom foam inserts are not returnable for any reason except for manufacturing defects. We will not accept any returns because of changes due to design or option changes, which were not specified at the time of order. If the case can be modified to your new specifications, we will quote you the cost to make such modifications or make a new case. All stated outside and inside dimensions are estimates only – differences between estimated and actual dimensions are not covered under Warranty and are not cause for return.

All items returned for whatever reason must have proper return authorization from Allcases. Please call Customer Service at 813-891-1313 to receive a Return Authorization (RA) number. Any items returned without a valid RA number or sent freight collect will be refused. Cases must be returned freight prepaid. If the returned item is found to be our responsibility, we will credit you the return freight charges. All returned cases must be properly packaged in the original shipping containers. Allcases will issue a UPS call tag for any Warranty return.

Case Warranty

All Pelican and Pelican Storm cases in the injection molded line have a Lifetime Manufacturers Warranty against the entire case. Pelican injection molded cases are guaranteed to be watertight to a depth of 3.3 feet (1 meter) for 30 minutes (IP 67) if properly closed with undamaged o-ring in place unless otherwise stated. To the extent permitted by law, Pelican’s liability is limited to the case and not its contents or foam. All warranty claims of any nature are barred if the container has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident. Warranty coverage does not include labor.

Pelican Products, Inc. (“Pelican”) warrants to the original purchaser of its rationally molded containers that its containers will be free of defects in materials and workmanship for a period of one year from the date of invoice. Such warranty does not cover any associated hardware including closure hardware, retractable handles, wheels, and fasteners, which Pelican warrants against defects in materials and workmanship for a period of 90 days from the invoice date. To the extent permitted by law, Pelican’s liability is limited to the case and not its contents or foam. All warranty claims of any nature are barred if the container has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

Parker cases have a 30 day manufactures warranty against all material defects.  This is a manufacturers warranty, so the product would be sent back to the Manufacturer for repair or replacement.   The buyer must obtain a return authorization number prior to returning the product.   All returned cases must be returned in a carton to protect the outside of the container.  All shipping charges are the responsibility of the buyer.

All custom manufactured cases with custom foams have a warranty of 30 days against defects in material and workmanship.

Rampart Road Case Warranty

Allcases warrants its fabricated cases to be free from material and workmanship defects under normal use and to the original purchaser, for the lifetime of the warranted product. Allcases will repair any defect in our fabricated cases attributed to defective construction, workmanship or materials. Damage arising out of normal wear and tear, freight handling, misuse, negligence, accident, tampering or otherwise, is not covered by this warranty and is the sole responsibility of the purchaser. If the damage or defect is caused by circumstances not covered by this limited warranty, the case will be repaired or replaced at a reasonable charge and returned to the buyer.

In order to execute repairs under this limited warranty, all shipping, packing, insurance and other costs incurred other than labor and materials covered under this warranty will be the sole responsibility of the purchaser.

If a defect is discovered, Allcases must receive notification by telephone at (813) 891-1313 or by e-mail at support@allcases.com. Please DO NOT return goods until you receive an authorization from a representative for the return. Upon receipt of the Return Authorization, the case must be properly packaged and sent PREPAID to our manufacturing facility address.

This warranty is in lieu of all other warranties, expressed or implied. Any implied warranties of our products are disclaimed. If any provision of this warranty is found to be invalid, the remaining provisions will remain in effect. This warranty may not be changed or added to, except by authorization of the Officers and Principals of Allcases, a division of Reekstin and Associates, Inc.

SKB Case Warranty

SKB brand hardshell cases are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner. That means, if your case breaks, SKB will supply replacement parts, repair the case, or replace your case for as long as you own it. Proof of Purchase is required for all warranty claims. Electronic components in SKB brand hardshell pedalboard systems are warranted for five years from date of purchase. SKB is not responsible for the shipping cost to our facility. However, SKB will cover all of the costs of repairs and/or replacements, as well as the return shipping. To request a return authorization for a warranty claim, please contact our Customer Service Department. SKB hardshell cases are warranted for life to the original owner only. Cases used rental purposes, used by institutions or schools, modified or used cases are not covered by this warranty. Warranty coverage does not include labor.

SKB Soft Products are fully warranted to the original owner against defects in materials and craftsmanship for one year from purchase. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault, are not covered on Soft Products. Freight cost to SKB Corporation is the responsibility of the customer. SKB will pay the return freight for warranty product shipped back to the customer.


All orders are subject to approval and acceptance by Allcases. Allcases may at any time alter or suspend credit, refuse shipment, or cancel unfilled orders when, in Allcases opinion, the financial conditions of the buyer or the status of his account warrants it, or when buyer is delinquent in any payment.


Orders may be canceled or deliveries deferred only with the written permission of Allcases. Buyer assumes immediate liability for all expenses incurred by for work in process and orders value of any items completed and ready for shipment.


Buyer shall inspect all items upon arrival and shall give written notice to Allcases within 10 days of arrival of any claim for shortage or nonconformance with the terms hereof. If buyer fails to give such notice, all items shall be deemed acceptable, and the buyer shall be bound to accept and pay for all items in accordance with the terms thereof.

Order Confirmation

At the time your order is shipped Allcases will fax an order confirmation with your ship date.

Payment Terms

To open a Net 30 Business Account send or fax commercial trade references and bank references. To expedite your initial order you may wish to send payment or use a credit card. Allcases may at any time suspend credit, refuse shipment, or cancel unfilled orders when the status of the account warrants it or when buyer is delinquent in any payments.

Methods of Payments

llcases accepts Visa, MasterCard and American Express as the preferred payment method. Checks and Official Bank Checks drawn from an U.S. Bank are also accepted, however your order will not be processed until your check clears.


Allcases reserves the right to add any and all applicable local, state, and federal taxes as required by law. Companies requesting tax exemption must provide copies of required documentation and licenses before orders will be shipped.

1. Purpose

a. This document provides a listing of all Standard Terms/Conditions (T&Cs) and Quality Assurance Clauses (QACs) that shall apply to all Purchase Orders issued by Allcases. Any additional T&Cs/QACs imposed by Allcases’ customers or regulatory that apply to a specific contract or product ordered shall be listed as separate line items on the applicable Purchase Order issued.

2. Responsibility

a. Supplier Purchasing and Quality Managers are required to indicate acceptance of these T&Cs/QACs when they receive a Request for Quote or Initial Purchase Order from Allcases, as indicated on the last page of this document. The supplier shall retain a copy of the signed acceptance and return the original to Allcases’ Purchasing Manager. Acceptance must be received by Allcases’ Purchasing Manager prior to release/acceptance of any shipment. Any exceptions to this document shall be issued under separate letterhead issued by Allcases Purchasing Manager and approved by the Vice President.  In addition, supplier must retain quality, manufacturing and material records pertaining to Allcases’ purchase order for a minimum of three (3) years.

b. Continued acceptance shall be imposed by Allcases’ listing of this document as a separate line item on any future Purchase Orders issued to Allcases’ Approved Suppliers and applied as applicable.

3. Standard Purchase Order Terms and Conditions

a. Acceptance

i. Acceptance of this order by Seller is expressly limited to the terms and conditions contained in this order.

ii. Any term or condition stated by the Seller in any prior proposal, on Seller’s acknowledgement form, or in otherwise acknowledging or accepting this order is deemed by Buyer to be a material alteration of this order and is hereby objected to by Buyer. Any such term or condition shall be totally inapplicable to this order unless specifically agreed to in writing, signed by Buyer, Acceptance of the goods or services covered by this order will not constitute acceptance by Buyer of Seller’s terms and conditions. Any of the following acts by Seller shall constitute acceptance of the order and all of its terms and conditions: signing and returning a copy of this order; delivery of any of the goods ordered; informing the Buyer in any manner of commencement of performance; or returning Seller’s own form of acknowledgment.

4. Price and Delivery

a. Seller shall furnish the goods covered by this order (the “Goods”) or the services covered by this order (the ‘Services”) in accordance with the prices and delivery schedule stated on the face of this order. All prices shall include applicable taxes, except sales taxes that are to be separately shown where applicable.

b. Seller warrants that the prices charged for the Goods or Services ordered will be as low as the lowest prices charged by the Seller to any customers purchasing similar goods or services in the same or smaller quantities and under like circumstances. Buyer may return, or store at Seller’s expense, any Goods delivered more than fifteen (15) days in advance of the delivery date specified for such Goods.

c. Seller shall advise Buyer in the event that an order will not, for any reason, arrive at Buyer’s location by the specified delivery date.

d. On Time Delivery

i. The parties recognize that if delivery or performance is delayed, Buyer will suffer damages and such damages may be difficult to determine. Therefore, the parties agree that the Seller shall pay to Buyer by way of liquidated damages, and not as a penalty, the sum of one percent (1%) of the contract amount for each calendar day up to a delay of 30 days, two percent (2%) of the contract amount for each calendar day that performance or delivery of any products or any portion of the products is delayed beyond 31 days from the agreed upon or estimated delivery date. Buyer may, at its sole discretion, elect to waive, in writing, its right to receive liquidated damages after the extent of the delay has been determined, and recover its actual damages suffered due to the delay in performance or delivery by Seller.

5. Packing and Shipping

a. Seller shall make no charge for packaging or storage.

i. All Goods shall be packaged, marked, and otherwise prepared in accordance with good shipping practices to avoid risk of damage to the equipment. Seller shall mark on containers handling and loading instructions, shipping information, order number, item and account number, shipment date, and names and addresses of Seller and Buyer. An itemized packing list shall accompany each shipment.

b. F.O.B. Title and Risk of Loss

i. Unless otherwise specified on the face of this order, the FOB point shall be Buyer’s location designated on the face of this order. If transportation is FOB Seller’s location, Seller shall bear all risk of loss or damage to the Goods, and title shall not shift to Buyer, until delivery of the Goods to the carrier. If transportation is FOB to Buyer’s location, Seller shall bear all risk of loss or damage to the Goods, and title shall not shift to Buyer, until delivery of the Goods to Buyer’s location.

6. Invoicing

a. After each shipment made or service provided under this order, Seller shall send a separate invoice, including item numbers, in duplicate, accompanied by a bill of lading or express receipt.

Payment of invoice shall not constitute acceptance of the Goods or Services and shall be subject to appropriate adjustment for failure of Seller to meet the requirements of this order. Buyer may set off any amount owed by Seller or any of its affiliated companies to Buyer against any amount owed by Buyer to Seller under this order.

7. Inspection

a. All Goods may be inspected and tested by Buyer, its customers and higher tier contractors at all reasonable times and places. If such inspection or testing is made on Seller’s premises, Seller shall provide, without additional charge, all reasonable facilities and assistance for such inspections and tests. In its internal inspection and testing of the goods, Seller shall use an inspection system that conforms to the requirements for inspection and testing as specified in AS9100. Access to the facility and all records relating to the manufacturing and inspection of Goods shall be available to Buyer, the Buyer’s Customer, and regulatory authorities during the performance of this order and for a period of seven years from completion of this order. The Buyer shall be given the right to extend this record retention period as required by their customer.

b. Final inspection and acceptance by Buyer shall be at Buyer’s plant or shipping destination unless otherwise specified in this order. The Buyer or their customer’s representative shall be afforded the right to verify, at Seller’s premises, that product conforms to specified requirements.

c. No inspection (including source inspection), tests, approval (including design approval), or acceptance of the Goods shall relieve Seller from responsibility for any defects in the Goods or other failure to meet the requirements of this order, or for latent defects, fraud, such gross mistakes as amount to fraud, and Seller’s warranty obligations.

If the Goods are defective or otherwise not in conformity with the requirements of this order, Buyer may, by written notice to Seller:

i. Rescind this order as to such Goods

ii. Accept such Goods at an equitable reduction in price

iii. Reject such Goods and require the delivery of replacements

d. Deliveries of replacements shall be accompanied by a written notice specifying that such Goods are replacements. If Seller fails to deliver required replacements promptly, Buyer may: (i)replace or correct such Goods and charge the Seller the cost occasioned Buyer thereby; or (ii) terminate this order for cause as provided in Section 16(b) hereof. Rights granted to Buyerunder this Section 6 are in addition to any other rights or remedies provided elsewhere in this order or in law.

8. Warranties

a. In addition to all other express or implied warranties the Goods will be: (i) free from defects in workmanship and materials; (ii) free from defects in design except to the extent that such Goods comply with the detailed designs provided by Buyer; (iii) suitable for intended use and for the purposes, if any, which are stated on the face of this order; and (iv) in conformity with all the other requirements of this order. Supplier hereby agrees that Allcases may assign any and all warranties provided to Allcases under this Subcontract or Purchase Order Agreement to Allcases’ customer for the product covered by this Subcontract or Purchase Order. Supplier further agree to like warranties from its major suppliers or second tier subcontractors on behalf of Allcases and that such warranties are also assignable by Allcases to its customers.

9. Proprietary Information

a. All written information obtained by Seller from Buyer in accordance with this order and/or which is identified as proprietary by Buyer shall be received in confidence and shall remain the property of Buyer, and shall be used and disclosed by Seller only to the extent necessary for the performance of this order.

b. Any additional third party (Allcases Customer and/or Supplier) data deemed necessary by Seller for the successful completion of contract shall be provided on a case-by-case basisand shall require data owner and/or Allcases Management approval. Under no circumstance shall third party data be disclosed, disseminated, reproduced or otherwise used by Seller for purposes other than the successful completion of this contract. Upon contract completion Seller shall returned all third party data to Allcase.

c. Seller shall return all Buyer property to Buyer upon completion or termination of this agreement, whichever is earlier. Seller is responsible and must account for all Buyer property and bears the risk of loss when such property is in Seller’s possession. Seller may retain copies of any data, drawings, renderings, computer-aided images, products, models and animations produced by Seller for Buyer. Seller may show work to prospective clients and may utilize internally the Buyer property for future projects for others as long as appearance features of any future VIP projects are not significantly similar to the VIP furnishing produced under this agreement. Seller may not publicly show or display any photographs or other Buyer property unless Seller has obtained the prior written consent of Buyer in writing, which consent shall be effective only for the single instance and the scope contemplated in the request and consent.

10. Subcontracts

a. Seller shall not subcontract for complete or substantially complete parts of the Goods or Services called for by this order without Buyer’s prior written approval. If approval is granted by the Buyer, the Seller agrees to flow down specific applicable requirements (such as equipment calibration and key characteristics) to the subcontractor as specified in the written approval.

11. Compliance with Laws

a. Seller shall ensure Buyer that its company and its subcontractors and material suppliers are properly permitted, licensed, bonded and certified pursuant to any applicable law, statute, regulation, rule, ordinance or guideline. Seller is fully liable for any failure, act or omission of any subcontractor or material supplier except to the extent such failure, act or omission is due to Force Majeure.

b. Seller shall comply with all federal, state and local laws, ordinances, rules and regulations in the manufacture and sale of the Goods and performance of the Services, including but not limited to the Occupational Safety and Health Act, the Truth in Negotiation Act, the Resources Conservation and Recovery Act and all applicable requirements of the Fair Labor Standards Act. Seller will defend and hold Buyer harmless from any loss, damages, or costs arising from or caused in any way by any actual or alleged violation of any federal, state or local law, ordinance, rule, or regulation, or failure by the Seller to have (i) any chemical substances sold hereunder included in the list of approved chemical substances published by the Environmental Protection Agency pursuant to the Toxic Substances Control Act; or (ii) provide a completed Material Safety Data Sheet (OSHA Form 20) or equivalent for any chemical substances sold hereunder as required by any federal state or local law, ordinance, rule or regulation.

12. Patents And Copyrights

a. Seller shall defend, at its own expense, any suit or claim that may be instituted against Buyer or any customer of Buyer for alleged infringement of patents or copyrights relating to the maintenance, sale or use of the Goods, except for any such infringement resulting from Seller’s compliance with detailed designs provided by Buyer, and Seller shall indemnify Buyer and its customers for all costs and damages arising out of such alleged infringement Buyer shall have the right, at no additional charge, to use and/or reproduce the Seller’s applicable literature, such as operating and maintenance manuals, technical publications, prints, drawings, training manuals, and other similar supporting documentation and sales literature. Seller shall advise Buyer of any updated information relative to the foregoing literature and documentation with timely notifications in writing.

13. Liability for Injury

a. Seller shall indemnify Buyer against any and all costs, loss and liability for all personal injury and property damage caused by the Goods or Services performed by Seller, whether performed on the premises of Seller or Buyer or elsewhere, and shall defend at its sole cost and expense any action brought against Buyer as a result of any such personal injury or property damage. Seller shall carry and maintain insurance coverage satisfactory to Buyer to cover the above, and upon Buyer’s request, shall furnish Buyer with evidence of such insurance in a form satisfactory to Buyer.

14. Assignment

a. Seller shall not assign this order or any rights under this order without the prior written consent of Buyer, and no purported assignment by Seller shall be binding on Buyer without such written consent.

15. Notice of Labor Disputes

a. Whenever an actual or potential labor dispute delays, or threatens to delay the timely performance of this order, Seller shall immediately notify Buyer in writing of all relevant information with respect to such dispute.

16. Changes

a. Buyer may, at any time, by written change order, suspend performance of this order, in whole or in part, make changes in the quantities, drawings, designs, specifications, method of shipment or packing, or time or place of delivery of the Goods, reschedule the Services, or require additional or diminished Services. if any such change causes an increase or decrease in the cost of, or the time required for performance of this order, an equitable adjustment shall be made in the contract price or delivery dates or both, and this order shall be modified in writing accordingly. Any claim for adjustment under this Section 15 may, at Buyer’s option, be deemed to be absolutely and unconditionally waived, unless asserted in writing (including the amount of the claim) and delivered to Buyer within thirty (30) days from the date of receipt by Seller of the change order. If the cost of property made obsolete or excess as result of a change is paid by Buyer, Buyer may prescribe the manner of disposition of such property.

b. The Seller agrees to notify the Buyer of any anomalies detected in the Goods and form, fit or function change to the Goods which are different than those specified in the engineering drawings or specifications. The Seller agrees to not change the processes used to produce the Goods unless given written approval to do so by the Buyer.

17. Termination

a. Without Cause: Buyer may terminate, for its convenience, all or any part of this order at any time by written notice to Seller. Upon such termination, settlement shall be made in accordance with the principles contained in Federal Acquisition Regulations (FAR) 52.249-2 as in effect as of the date of this order, except that Seller must submit a written termination claim to Buyer within ninety (90) days after the effective date of termination, or such claim shall be absolutely and unconditionally waived.

b. With Cause: If Seller fails to make delivery of the Goods, or fails to perform the Services, in accordance with the delivery dates specified in this order, or fails to perform any other provision of this order, or so fails to make progress as to endanger performance of this order in accordance with its terms, and does not cure such failure within ten (10) days after notice from the Buyer, Buyer may (in addition to any other right or remedy provided by this order or by law) terminate all or any part of this order by written notice to Seller without liability and purchase substitute goods elsewhere, and Seller shall be liable to Buyer for any excess cost occasioned Buyer, thereby. Seller shall continue performance of this order to the extent not terminated pursuant to this Section 16(b). If this order is terminated as provided in this Section 16(b), the Buyer, in addition to any other rights provided herein, may require the Seller to transfer title and deliver to the Buyer (i) any completed Goods, and (ii) such partially completed Goods and materials, parts, tools, dies, jigs, fixtures, plans, drawings, information, and contract rights as the Seller has specifically produced or specifically acquired for the performance of this order.

18. Waiver

a. The failure of Buyer to insist upon the performance of any provision of this order, or to exercise any right or privilege granted to the Buyer under this order, shall not be construed as waiving such provision or any other provision of this order, and the same shall continue in full force and effect. If any provision of this order is found to be illegal or otherwise unenforceable by any court or other judicial or administrative body, the other provisions of this order shall not be affected thereby, and shall remain in full force and effect.

19. Applicable Law

a. The validity, performance and construction of this order shall be governed by the laws of the State of Florida.

20.-Disputes Jurisdiction and Venue

a. Any dispute arising under this order which is not disposed of by agreement of the parties shall be decided by Arbitration. Pending settlement of final decision of any such dispute, Seller shall proceed diligently with the performance of this order in accordance with Buyer’s direction.

b. The parties acknowledge that this Purchase Order/Subcontract is for products or services that will be utilized in the furnishing of an aircraft interior for the Buyer’s Customer.

c. As part of the contract between the Buyer and its Customer, a provision for arbitration of disputes has been included. The parties hereto agree that if any dispute between the Buyer and its Customer involves or may involve actions, omissions or disputes including delays in delivery relating to the products or services that Seller is providing, Seller agrees to participate as a party, if demanded by Buyer, in any such arbitration. The arbitration will be at the location specified in such arbitration provision in the contract between Buyer and its Customer, and Seller agrees to be bound by the terms of such arbitration award and any subsequent judgment entered confirming such arbitration award.

d. In any such arbitration between the Seller and Buyer, the arbitrator may award attorney fees and costs to the prevailing party as between Seller and Buyer.

21. Complete Agreement

a. This order, and any supplemental sheets and riders annexed hereto by Buyer, contains the complete and entire agreement between the parties as to the subject matter hereof, and replaces and supersedes any prior or contemporaneous communications, representations, or agreements, whether oral or written, with respect to such subject matter.

22. Standard Quality Assurance Clauses

a. Allcases and the FAA or any equivalent government agency may inspect and evaluate Seller’s facility, but not limited to, Seller’s and subcontractor’s facilities, systems, data, equipment, inventory, holding areas, procedures, personnel, testing, and all work-in-process and completed products. An equivalent government agency shall mean those governmental agencies so designated by the FAA or those agencies within individual countries which maintain responsibility for assuring aircraft airworthiness when required.

b. Seller shall keep confidential and protect from disclosure all Proprietary Information and Materials, and use such only in the performance of and for the purpose of this Purchase Order. Disclosure of drawing and design specifications is authorized for flow down to third parties for purposes of supporting the production product identified in this contract. “Any” unauthorized disclosure is strictly prohibited.

c. Seller must maintain an effective and economical Quality Management System (AS9100 or acceptable equivalent) that ensures all parts are fabricated in accordance with contract and design specifications.

d. All materials must be purchased from accredited facilities and meet all specification requirements. All in coming metal, whether supplied by Buyer or Seller must be received and inspected in conformance with Seller’s established quality system requirements. Seller must notify buyer in the event non conforming products have been delivered.

e. All controlled finishing and special processes must be performed in accordance with specified requirements by NADCAP accredited facilities. Any Boeing proprietary processing must be performed by Boeing D1-4426 approved sources.

f. A First Article Inspection (FAI) report must be furnished with the initial product shipment and an updated FAI report must be furnished with any subsequent shipments whenever a revision change is incorporated. The FAI is to be completed per AS9102.

g. All shipments must be supported with the Seller’s “Certificates of Conformance”(C of C). The C of C, must reference some type of lot number, job number, run number or any unique identification number that ensures traceability to the products they support. Note: The date of manufacture alone does not meet this requirement.

h. The seller shall certify that the product delivered conforms in every aspect to the contractual and technical requirements of the Purchase Order. Engineering Drawing(s), Specifications, and Standards referenced therein where required by the Allcases Purchase Order, inclusive of all documents referenced therein and parts, materials, or processes that have been procured from approved sources. A representative of the Seller shall sign the Statement of Conformance Document.

i. All product must be packaged for commercial shipment and include a complete document package, including Seller’s C of C, material certs and test reports, outside processor certs. Unless otherwise specified by the item drawing or Purchase Order, Please send two copies of your invoice with your shipment.

j. Seller must notify Buyer of any facility location changes, process problems, major changes to processes/materials, high scrap rates, or other anomalies affecting the quality of products and services provided in response to this P.O.

k. Part Marking: Part marking is required on all parts. Part Marking must include the part number, date of manufacture and some type of lot number, job number, run number or any other unique identification number that ensures traceability of the product to the manufacturing documents, records and certifications that support the product quality.

l. Flow Down: The Seller is required to flow down to sub-tier suppliers the applicable requirements in the Purchasing Documents, including Key Characteristics where required.

m. Material Safety Data Sheets (MSDS) are required for all chemicals and paints delivered.

n. Sellers of Raw Materials must supply a Certified Test Report. It shall contain quantitative requirements and permissible tolerance(s) for values measured, and shall indicate factual information necessary to demonstrate conformance to the requirements reflected on the Engineering Drawing, Governing Specification, or Purchase Order. The Test Data Sheet(s) shall reflect the Allcases Purchase Order Number, Title, Manufacture’s Name, Manufacture’s Part Number, and Allcases Part Number when applicable.

o. No items will be accepted into the Allcases facility if the outside shipping container has been damaged prior to arrival at our facility. Applicable seller’s representatives shall be notified and corrective action implemented immediately. Seller is to notify Allcases immediately if they are unable to ship as specified.



VOICE: (813) 891-1313, FAX: (813) 891-9988

Allcases is strongly committed to your right to privacy and to taking steps designed to secure your personal and financial information. To earn your trust and confidence in our commitment, the intent of this policy is to fully disclose our privacy practices to you. We will only use your personal information in accordance with this Privacy Policy. We encourage you to read our policy to understand what types of personal information we collect and how this information is used.

Your Consent

By using our site, you consent to the collection and use of your information as described in this Privacy Policy, which was last updated on July 2, 2002. Any changes to our Privacy Policy will be reflected on this page so that you are always aware of the information we collect and how we use it.

As part of our Privacy Policy, we address the following:

What personal information we collect.

The measures we take that are designed to protect your personal information.


Allcases collects personal information necessary to respond to your requests for our customized products and services and to allow you to use the resources available on our website, including the creation and maintenance of a Customer Account and other services. Personal information includes, but is not limited to, name, physical address, email address, phone number, and any other information that itself identifies or, when tied to the above information, may identify you as a specific individual. Allcases also uses order forms for you to order certain products. On such order forms, we collect your contact information, financial information (including credit card numbers) and demographic information.


“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies in several ways (and thousands of other sites are currently using them too!). Cookie files are used to better understand how you go through our website so that we may tailor your experience at our website. Cookies are also used to tell us whether you have visited our website previously, and to help us determine whether you came to our website from a particular Internet link or banner advertisement. Cookies can also be used to help you to save and retrieve passwords and other information and preferences you use on our website, saving you from having to re-enter this information upon every visit to our website. Cookies cannot and will not be used by us to retrieve any personal information about you from your computer that you have not previously and voluntarily provided to us. Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. However, some of our features will not function if you do not accept cookies.

IP Addresses

When you connect to our website, we record your IP addresses and information on the type of operating system (e.g. Windows98) and browser software (e.g. Microsoft Internet Explorer and Netscape) you are using. This helps us to diagnose problems with our servers and for system administration.

Your ability to access, update or correct your information

At any time, you can update all of the information contained in your Customer Account by logging in with your user login information.

The security measures we take for the protection of your personal information

All order information you provide to us is transmitted using SSL (Secure Socket Layer) encryption. SSL is a widely used coding system that lets your browser automatically encrypt or scramble data before you send it to us. Transactions will not be permitted if your browser does not accept SSL encryption. Only authorized personnel from Allcases can decode this information and such personnel will only do so in accordance with our Privacy Policy. In addition, to attempt to deter the theft of credit card numbers and other personal information residing in our system, we have installed secure “firewalls” and/or have implemented other security measures to help protect our systems against “hacker” break-ins.

Additionally, all credit card numbers are encrypted in our system until either the customer or Allcases personnel requires the information.

Additional information about online privacy and changes to our policy

You may always submit concerns regarding our Privacy Policy or our privacy practices to us via e-mail or regular mail.

Please reference the Privacy Policy in your subject line. We will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Our address


300 Mears Blvd.

Oldsmar, FL 34677

Protecting your information

The Personal Customer Information you provide — including your credit card information — to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

Password security

To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don’t use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password.

If you forget your password, you can contact Customer Service and they will send you your password. It will be sent to the email address under which your Allcases.com Account is assigned. If you want to change your password or other account information, simply click on Account and go to “Account information” and make the changes to your account.

Remember to print out your order confirmation

To assure accuracy of your order, remember to print out the order prior to leaving the site. This will help to match your order confirmation order when it arrives in your email inbox after your order is placed.

Safe Shopping Guarantee

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.

Alternative customer purchasing options

If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone. Please contact our customer service representatives that are available Eastern Standard Time from 8:30 a.m. to 6:00 p.m. for your shopping convenience.

Changes to security

This security policy was last changed on October 25, 2002. Allcases.com reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy unless we clearly express otherwise.

Pictures of cases on the Allcases web site are not always the exact case representing the specific part number. Cases have several options to choose from which leads to not being able to have an exact image of the case with every option. All pictures are representing the style, or the manufacturing type. You may also get a more detailed description including all dimensions, colors available, accessories, etc. by clicking the “Details” button. Upon request, we also have available PDF drawings on most containers. Please call for additional information.



Need assistance finding
the right case? Call
(813) 891-1313 or click here to contact an Allcases
Case Specialist.


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